You can track your order using the tracking code emailed to you after purchasing your product(s).

Depending on the order and location the order is being shipped to, it can take 10-60 days depending on the shipping service being used. If you are opting for free shipping, then you may need to wait for at least 15 days to receive the product. If you have any further questions or concerns regarding your order, please feel free to contact us using the contact forum or the chat icon! :)

• Returns accepted for 30 days
• Free return shipping
• No restocking fee
• Final sale items: 2 collections can't be returned (Darling Digits & Flawless Finish due to contamination of products once opened/used).
• To start a return, please contact info@thefantasyemporium.com to discuss the process moving forward.
• If an Item needs to be returned, who pays the return cost?

•  If you decide to return an item due to a change of mind, then it will be up to you to cover the return cost.

  If an item is defective, arrives not as described, or it's the incorrect item, then it will be up to the store to cover the return cost.

  When will I receive my refund?

  • Refunds can take 1-10 working days to arrive dependent on your original payment method
  • Any due refund can be sent to your original payment method 
  

Buyer protection

Buyer protection allows you to get a refund within the protection period if your item doesn't arrive, arrives damaged, or arrives not as described.

How long does buyer protection last and how can I initiate a return/refund?

It lasts 15 days from the moment you confirm receipt of your item. Any item with the label "Buyer protection" on its detail page is covered, with the exception of:• Items that you have damaged yourself• Personalised and custom-made items • Perishable items (such as flowers) • Items unsuitable for return due to hygiene or health reasons.  If there’s a problem with your item, follow these steps: Contact store Let the us know what the problem is and upload any supporting info if needed (images, screenshots etc), to help you reach a satisfactory solution with them. Make a return/refund request If you can’t come to an agreement or get no answer, go to Account > Orders, find the relevant order and make a refund only or a return & refund application. Get refunded Choose the reason for return/refund from the list provided, upload any supporting info needed (pictures, videos, etc), and submit your application. You can check back regularly under the returns/refunds tab on Orders to see the progress of your application.